FAQ
WHO RUNS Eform?
The website eformitaly.com is managed by EFORM SRL IN LIQUIDAZIONE, with registered office in Via Scozia, 12, 64026 Piane Vomano (TE), Italy.
VAT number: IT01429730672
REA:1853339
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
We do not currently ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €200, standard shipping is free.
For orders under €200, a fixed shipping cost of €20 applies.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1-3 business days of payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipment, delivery is normally expected within 3-7 business days.
The total estimated time from payment confirmation to delivery is normally 4–10 business days.
WHICH COURIERS DO YOU USE?
Orders can be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipment, you will receive, when available, a code or link to monitor the delivery status.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
The prices published on the website are expressed in euros (€) and include the applicable VAT, unless otherwise indicated by current legislation.
CAN I CANCEL AN ORDER?
You can request cancellation of the order before shipment by writing promptly to info@eformitaly.com.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to legal exceptions.
WHO PAYS THE COST OF RETURN?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect or non-compliant product.
For bulky products or those that cannot be returned via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The address for returns is:
Eform
EFORM SRL IN LIQUIDAZIONE
Via Scozia, 12
64026 Piane Vomano (TE)
Italy
Before shipping the return, we recommend contacting us at info@eformitaly.com.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@eformitaly.com, indicating the order number and, if available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable regulations.
HOW CAN I CONTACT YOU?
E-mail: info@eformitaly.com
Phone: +39 085 893 6076
Customer service:
Monday to Friday, 09:00 to 18:00
Italian time – CET/CEST